Privacy Policy

Last updated: 18 January 2026

OudArabian.co.uk (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from OudArabian.co.uk (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Information about your web browser, IP address, time zone, and cookies installed on your device
  • Information about the pages you view, products you look at, and how you interact with the Site

This information is referred to as Device Information.

When you make (or attempt to make) a purchase through the Site, we collect certain information from you, including:

  • Name
  • Billing address
  • Shipping address
  • Payment information (including card details, which are processed securely by third-party payment providers)
  • Email address
  • Phone number

This information is referred to as Order Information.

Together, Device Information and Order Information are referred to as Personal Information.

2. How We Collect Personal Information

We collect Personal Information using the following technologies:

  • Cookies: Data files placed on your device or computer
  • Log files: Track actions occurring on the Site
  • Web beacons, tags, and pixels: Electronic files used to record browsing behaviour

You can manage or disable cookies through your browser settings.

3. How We Use Your Personal Information

We use the Personal Information we collect to:

  • Process and fulfil orders (including payment processing, shipping, and order confirmations)
  • Communicate with you regarding your order or account
  • Screen orders for potential risk or fraud
  • Provide customer support
  • Improve and optimise our Site
  • Provide marketing or promotional communications (where you have given consent)

4. Marketing Communications

If you opt in, we may send you marketing emails or SMS messages about new products, promotions, or updates.

You can opt out at any time by:

  • Clicking the “unsubscribe” link in any marketing email
  • Contacting us directly

5. Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us operate our business, including:

  • Shopify – to power our online store
  • Payment providers – to process transactions securely
  • Delivery and logistics partners – to ship your orders
  • Analytics providers (such as Google Analytics) – to understand how customers use our Site

We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests, or protect our legal rights.

6. Behavioural Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising through:

  • Google Ads settings
  • Facebook and Instagram ad preferences

7. Data Retention

We retain your Order Information for our records unless and until you ask us to delete it, unless we are legally required to retain it for a longer period.

8. Your Rights (UK & EEA Residents)

If you are a resident of the United Kingdom or European Economic Area, you have the right to:

  • Access the Personal Information we hold about you
  • Request correction, update, or deletion of your Personal Information
  • Object to certain processing of your Personal Information
  • Request data portability

To exercise these rights, please contact us using the details provided below.

9. Data Transfers

Your information may be transferred outside the UK or EEA, including to Canada and the United States, where Shopify and its partners operate. We ensure appropriate safeguards are in place to protect your data.

10. Data Security

We take reasonable precautions and follow industry best practices to protect your Personal Information. All payment transactions are encrypted and processed through secure third-party providers.

11. Cookies

We use cookies to improve your experience on our Site. You can disable cookies through your browser settings; however, some features of the Site may not function properly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. Any updates will be posted on this page with a revised “Last updated” date.

13. Contact Us

For more information about our privacy practices, questions, or to make a complaint, please contact us:

Email: oudarabianltd@gmail.com
Website: https://oudarabian.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).