Authenticity Guarantee

At Oud Arabian, we understand how important authenticity is to you — and it is just as important to us. Every product we offer is 100% genuine, carefully sourced from trusted suppliers, and personally checked to ensure the highest quality.

Our goal is simple: to ensure that every fragrance or oil you receive is authentic and exceptional, so you can enjoy it with complete confidence.

1. Our Guarantee

We guarantee that all products sold on OudArabian.co.uk are 100% authentic and original.

  • We do not sell counterfeit, imitation, or replica products
  • All items are sourced directly from reputable manufacturers, authorised distributors, or trusted suppliers
  • Every product is handled, stored, and shipped with care to maintain quality and integrity

2. Quality Assurance

Before products are offered for sale, we take reasonable steps to ensure:

  • Product authenticity
  • Proper packaging and presentation
  • Compliance with applicable UK regulations

Due to the natural characteristics of certain ingredients (including oud oils and fragrances), variations in colour, strength, or scent may occur. These variations are natural and do not indicate inauthenticity.

3. If You Have Concerns

If you believe a product purchased from us is not authentic, please contact us within 14 days of receiving your order and provide:

  • Your order number
  • A clear description of your concern
  • Supporting photos, where possible

We will review your concern promptly and fairly.

4. Resolution

If, after review, a product is confirmed to be inauthentic, we will offer:

  • A full refund, or
  • A replacement product (where available)

This Authenticity Guarantee is provided in addition to your statutory rights under UK consumer law.

5. Exclusions

This Authenticity Guarantee does not apply to:

  • Products damaged after delivery
  • Items that have been altered, misused, or stored improperly
  • Concerns based solely on personal scent preference or subjective expectations

6. Transparency & Trust

We value long-term trust with our customers and are always happy to answer questions about sourcing, ingredients, or product care.

7. Contact Us

For questions or concerns regarding product authenticity, please contact us:

Email: oudarabianltd@gmail.com
Website: https://oudarabian.co.uk