Billing & Payment Terms

Last updated: 18 January 2026

This Billing & Payment Terms policy explains how payments, charges, and billing-related matters are handled on OudArabian.co.uk. By placing an order through our website, you agree to the terms outlined below.

1. Accepted Payment Methods

We accept payments through secure third-party payment providers, including but not limited to:

  • Debit and credit cards
  • Digital wallets (such as Apple Pay or Google Pay, where available)
  • Other payment methods displayed at checkout

All payments are subject to authorisation and fraud prevention checks.

2. Pricing

  • All prices are listed in British Pounds (GBP £) unless stated otherwise
  • Prices include VAT where applicable
  • Delivery charges, if applicable, are displayed at checkout before payment is completed

We reserve the right to change prices at any time without prior notice. Any price changes will not affect orders that have already been confirmed.

3. Payment Timing

  • Full payment is required at the time an order is placed
  • Orders will not be processed or dispatched until payment has been successfully authorised

If payment cannot be authorised, your order may be cancelled automatically.

4. Billing Information

You agree to provide current, complete, and accurate billing information, including:

  • Full name
  • Billing address
  • Contact details

Failure to provide accurate billing information may result in delayed or cancelled orders.

5. Order Confirmation & Billing Errors

Once payment is completed, you will receive an order confirmation email.

If you believe you have been incorrectly charged, please contact us immediately at support@oudarabian.co.uk so we can investigate and resolve the issue.

We reserve the right to correct billing or pricing errors, even after an order has been placed. If a correction affects your order, you will be notified and given the option to proceed or receive a full refund.

6. Failed or Reversed Payments

If a payment is declined, reversed, or charged back:

  • We may suspend or cancel the related order
  • We reserve the right to block future transactions linked to suspected fraudulent activity

Where legally permitted, you may be responsible for any fees incurred due to failed or reversed payments.

7. Promotions & Discount Codes

  • Discount codes must be applied at checkout and cannot be added retroactively
  • Only one promotion or discount code may be used per order unless stated otherwise
  • Promotions are subject to availability and may be withdrawn at any time

8. Refunds

Refunds are processed in accordance with our Refund Policy and applicable UK consumer law.

  • Approved refunds will be issued to the original payment method
  • Refund processing times may vary depending on your payment provider
  • Delivery charges are non-refundable unless required by law

9. Taxes & Duties

For UK orders, VAT is included where applicable. For international orders:

  • You may be responsible for customs duties, taxes, or import charges
  • These charges are not included in the product price or shipping cost

We are not responsible for delays or additional costs caused by customs authorities.

10. Security & Fraud Prevention

All transactions are encrypted and processed via secure payment gateways. We reserve the right to:

  • Request additional verification where necessary
  • Cancel orders suspected of fraud or unauthorised activity